How can we help you?

To book a session, first browse photographer profiles and find one that matches your style. Click on their profile to view their portfolio and packages. Then click the "Book Now" button, select your preferred package, choose a date and time, and complete the payment process. The photographer will then confirm your booking.

Yes, you can message any photographer before booking. Simply go to their profile and click the "Message" button. This allows you to discuss your project, ask questions about their style, or request custom packages before making a booking.

Cancellation policies vary by photographer. Generally, cancellations made more than 48 hours in advance receive a full refund. Cancellations within 24-48 hours may receive a 50% refund, while cancellations within 24 hours are typically non-refundable. Please check the specific photographer's policy before booking.

To create your photographer profile, sign up as a photographer and complete the verification process. Then go to your dashboard and click "Edit Profile." Upload your best work to your portfolio, write a compelling bio, set your service areas, define your photography style, and create your service packages with pricing.

Payments are processed through our secure platform. After completing a session and delivering photos to the client, funds will be released to your account. You can then withdraw earnings to your bank account, which typically takes 2-3 business days. PixnPose charges a 15% service fee on all bookings.

To reset your password, go to the login page and click "Forgot Password." Enter your email address and we'll send you a link to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact our support team for assistance.

To delete your account, go to your account settings and select "Delete Account." Please note that this action is permanent and cannot be undone. All your data, including bookings and messages, will be permanently removed from our system.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and in some regions, Apple Pay and Google Pay. All payments are processed securely through our encrypted payment system to ensure your financial information is protected.

Refunds are issued based on the photographer's cancellation policy. If you're unsatisfied with your photos, please first try to resolve the issue with your photographer. If you cannot reach an agreement, contact our support team within 7 days of receiving your photos, and we'll help mediate a solution which may include a partial refund.